HELPDESK EXECUTIVE – MINISTRY OF CORPORATE AFFAIRS, NEW DELHI

Job Description
  
Roles and Responsibilities

Role:Helpdesk Executive
Job Location: Ministry of Corporate Affairs, New Delhi

Job Objective:
The key objective of this position is to provide support and resolution to the various Stakeholders of
MCA, National CSR Exchange Portal, Compliance Monitoring System and CDM Data Dissemination.

Responsibilities:
The Helpdesk Executive shall report to the Helpdesk supervisor – with the following responsibilities:
1. Provide Support and resolution to various stakeholders.
2. Serve as the first point of contact for customers seeking technical assistance over the
phone or email
3. Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
5. Walk the customer through the problem-solving process
6. Direct unresolved issues to the next level of support personnel
7. Record events and problems and their resolution in logs
8. Follow-up and update end users’ status and information
9. Pass on any feedback or suggestions by customers to the appropriate internal team
10. Identify and suggest possible improvements on procedures
11. Assist system and data analysis team in all Data Quality Management activities.
12. Data Validation and Verification

Skills & Experience:
Professional experience in providing support over phone and email.
A genuine desire to help customers resolve issues.
The ability to multitask and apply yourself to multiple on-going matters with different clients.
Experience working with both small and large business clients.
Unwavering commitment to quality of customer experience.
Excellent written and verbal communication.
The ability to work autonomously within a senior role.
Strong (English) written and oral communication skills.

Experience/Skills

Resources having flair for Customer Support with Good spoken
and written communication skills. Preferably resources with
experience in Call Centre/telemarketing/service industry or
Resources with Finance / CA / CS / Economics / Technical / Corporate
Governance or Management Background.
Computer knowledge / Proficiency is mandatory.

Qualification: Must be a graduate or Higher in any discipline

Role:Telecalling/Telemarketing Executive

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Employment Type:Full Time, Temporary/Contractual

Key Skills
Data ValidationCustomer SupportStrong English written and oral communication skillsExcellent written and verbal communicationHelpdeskCall Centretechnical assistancetelemarketing
Education-

UG:Any Graduate

Company Profile
NISG (National Institute for Smart Government)

www.nisg.org
Company Info